Privacy policy

Privacy Policy


Last Updated: June 13, 2024


This Privacy Policy is a part of and incorporated into the Terms of Use Agreement posted to the ARWA DIGITAL SYSTEMS website. By visiting or using the Services, you agree to accept the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. Please note that some privacy rights and obligations may differ in certain locations based on local law, in which case ARWA DIGITAL SYSTEMS will comply with the local legal requirements.


ARWA DIGITAL SYSTEMS reserves the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share Personal Information, we will post those changes in this Privacy Policy. If we make material changes to our Privacy Policy, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our Site or sending you a notification. You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. ARWA DIGITAL SYSTEMS will note the effective date of the latest version of our Privacy Policy at the end of this Privacy Policy.


Personal Information Collected By the Services


ARWA DIGITAL SYSTEMS uses information collected from users of the Services to personalize and improve your visit and experience at the Site and for other purposes set out below. ARWA DIGITAL SYSTEMS gathers information in the following ways:


Information You Give to ARWA DIGITAL SYSTEMS


Through a user’s interactions with the Services, ARWA DIGITAL SYSTEMS collects Personal Information which includes any information you have provided in connection with your use of the Services. Personal Information is collected when you establish an account with ARWA DIGITAL SYSTEMS, or when you communicate with ARWA DIGITAL SYSTEMS about the Site.


“Sensitive Personal Information” refers to Personal Information regarding more sensitive areas, such as your government ID and certain other medical or health information, financial information, gender, marriage status, race/ethnicity, or veteran or disability status.




ARWA DIGITAL SYSTEMS may collect information from visits to the Site through the use of web cookie technology that enables ARWA DIGITAL SYSTEMS to record data about visits to or transactions made on the Site. This information is sometimes known as “clickstream data.” ARWA DIGITAL SYSTEMS may use this data to analyze trends and statistics to improve your online experience or our customer service. Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open email that we send, and the URLs which lead you to and around the website including the date and time. You can generally set your browser to reject cookies or to notify you when you are sent a cookie. Software is also available from third parties which will allow you to visit the website without providing this information.


This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


Use of Information Collected By ARWA DIGITAL SYSTEMS


ARWA DIGITAL SYSTEMS uses the Personal Information collected in an effort to improve your experience with the Services, to provide services to you, and to communicate with you about the information that you request. ARWA DIGITAL SYSTEMS may also use Personal Information to help target specific offers to you and to help ARWA DIGITAL SYSTEMS develop and improve its Services. Additionally, ARWA DIGITAL SYSTEMS may use your Personal Information to:


– Respond to user service requests.

– Administer user accounts.

– Provide service to our clients, which may include healthcare providers.

– Respond to your questions and concerns.

– Communicate with users about our products, services, and related issues.

– Administer fees and provide users with invoices or resolve billing issues.

– Conduct research and analysis.


Sharing of Information with Third Parties


ARWA DIGITAL SYSTEMS will not rent, sell, or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Policy. ARWA DIGITAL SYSTEMS may disclose Personal Information to its parent, subsidiary, affiliates, and other related companies without your consent. ARWA DIGITAL SYSTEMS may disclose Personal Information to service providers for the purposes of operating our business, delivering, improving, and customizing our products or services, sending marketing and communications related to our business, payment processing, and for other legitimate purposes permitted by applicable law. ARWA DIGITAL SYSTEMS is responsible for the processing of personal data it receives from citizens of the EU and the United Kingdom under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. ARWA DIGITAL SYSTEMS complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and the United Kingdom, including the onward transfer liability provisions.


To the extent permitted by law, ARWA DIGITAL SYSTEMS will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena, or other legal process. ARWA DIGITAL SYSTEMS may also use or disclose your Personal Information as permitted by law to perform charge verifications, apply or enforce the Service’s Terms of Use or Terms and Conditions, or protect ARWA DIGITAL SYSTEMS’ rights, interests, or property as well as those of ARWA DIGITAL SYSTEMS’ affiliates, customers, or Service users.


If ARWA DIGITAL SYSTEMS sells all or part of its business or makes a sale or transfer of assets or is otherwise involved in a merger or business transfer, you agree that ARWA DIGITAL SYSTEMS may transfer your Personal Information to a third party as part of that transaction.


ARWA DIGITAL SYSTEMS gives residents of certain jurisdictions, including the USA, EU, and United Kingdom, the opportunity to opt-out before disclosing Personal Information or using Personal Information for a purpose that is incompatible with the purpose for which it was originally collected or subsequently authorized by such individual. Additionally, ARWA DIGITAL SYSTEMS gives residents of certain jurisdictions, including the USA, EU, and United Kingdom, the opportunity to affirmatively opt-in prior to any additional disclosures of Sensitive Personal Information to a third party not described in this Privacy Policy or to use of Sensitive Personal Information for a purpose that is incompatible with the purpose for which it was originally collected or subsequently authorized by such individual. Exceptions to these requirements may apply where the disclosure of Personal Information is necessary for ARWA DIGITAL SYSTEMS to coordinate with service providers or your selected healthcare provider, carry out its employment law obligations, or for other reasons as permitted by the Supplemental Principles under the Privacy Shield Framework or applicable law.


No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By providing a telephone number and submitting this form, you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.


Data Integrity and Purpose Limitation


ARWA DIGITAL SYSTEMS limits the use of Personal Information to ways that are compatible and relevant to the purposes for which the Personal Information was collected or subsequently authorized or for which consent was obtained. ARWA DIGITAL SYSTEMS will take reasonable steps to ensure that Personal Information is reliable for its intended use, accurate, complete, and current.


Retention of Personal Information


ARWA DIGITAL SYSTEMS will retain your Personal Information as needed to fulfill the purposes for which it was collected. ARWA DIGITAL SYSTEMS will retain and use your Personal Information as necessary to comply with ARWA DIGITAL SYSTEMS’ business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.


Aggregated De-Identified Information


ARWA DIGITAL SYSTEMS may provide aggregated information related to your Personal Information to some of ARWA DIGITAL SYSTEMS’ business partners. This information is used collectively and does not identify you individually in any way. Also, as set forth in the Terms of Use and/or Terms and Conditions for the Services, ARWA DIGITAL SYSTEMS may, subject to the limitations set out in the Terms of Use or Terms and Conditions, use certain de-identified PHI.


Links to Third-Party Websites


The Site may contain certain links to third-party websites. ARWA DIGITAL SYSTEMS is not responsible or liable for the privacy practices or content found on these websites. You should check the privacy notice and policies of each website you visit. Links to third-party sites are provided solely for your convenience and any use or submission of data to such sites shall be at your sole risk.


Cross-Border Transfer of Personal Information


ARWA DIGITAL SYSTEMS may transfer your Personal Information to an ARWA DIGITAL SYSTEMS entity in the United States, to any ARWA DIGITAL SYSTEMS subsidiary or affiliate, or to third parties as described above, that are located in various countries around the world. By using ARWA DIGITAL SYSTEMS’ Services, or providing any Personal Information to ARWA DIGITAL SYSTEMS, where applicable law permits, you consent to the transfer, processing, and storage of such information outside of your country of residence where data protection standards may be different. When ARWA DIGITAL SYSTEMS collects information in one country and transfers it to another, to the extent possible it applies the same level of data protection required under the laws in the first country even when the data is in the second country.

Regardless of the above, however, and except as required by applicable law, ARWA DIGITAL SYSTEMS does not provide you with access to patient records and will recommend that you directly contact your healthcare provider to obtain a copy of your patient records.


Name and Address of the Controller


Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member States of the European Union, USA, India, the UK, and other provisions related to data protection is:


Arwa Digital Systems


ADS Headquarters

401 East, Jackson Street, Suite 2340

Tampa, Florida, 33602


Email: agna@


Website: www.arwadigitalsystems.com

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